The following terms and conditions (“Conditions”), together with the relevant information set out in this brochure, will be incorporated in your contract with EIH Limited for the holiday you book and shall be binding on both the parties, i.e. EIH Limited (“EIH”) and the Guest (“you”). Please read the Terms & Conditions carefully before you book.   Terms and Conditions       1. BOOKING Please plan your holiday carefully and let us know your special requirements or requests before booking. In planning your departure date please take into consideration that certain religious festivities may temporarily disrupt your holiday and may result in a reduction of facilities or entertainment.  To secure your booking, you should complete and sign the Booking Form (available at www.oberoihotels.com/indiainluxury) and send it to EIH with a deposit of 50% of the total holiday cost per person or as otherwise advised by EIH. Payment of the balance should be made not later than 4 weeks before the proposed arrival date in India. If you are booking within 4 weeks of departure, then full payment is required in advance with your booking. Payment can be made by most major credit cards or by electronic bank transfer in favor of “EIH Limited”. If for any reason your booking is not accepted your deposit will be returned. Please furnish your and your party member’s full name (as  per passport) and passport number, date of issue/expiry together with a copy of the passport  with photo / summary page at the time of booking.  It is recommended that children travel on full passports. EIH will not provide any visa services. Please note that obtaining Indian visas for each member of your party is your responsibility.  You should check with the Indian embassy or consular office in your country to determine if you require a visa to travel to India and obtain the same if required. Any cancellation of booking on this account shall be at your cost as per the terms provided herein. If you or any member of your party suffers from a disability or other medical condition please let us know in writing with specific details before you book. EIH will endeavor to assist you to choose a holiday that will meet your requirements. You are advised to consult your doctor for advice on precautions that you need to take before traveling such as vaccinations, medications etc) before you book and in good time before your departure. EIH will endeavor to accommodate your request but cannot guarantee the same. Special requests do not form a term of the contract.   2. CONFIRMATION & CONTRACT When you make a booking with EIH you are confirming that you understand and accept the terms and Conditions on behalf of yourself and all the members of your party When your booking has been accepted by EIH, EIH will issue a Confirmation Note to you confirming your booking. Until a Confirmation Note is issued EIH has no booking commitment or obligation.  It is important that you carefully check the Confirmation Note details as soon as you receive it and in the event of any discrepancy please contact EIH immediately. On the date on which EIH issues a Confirmation Note for your booking a legally enforceable contract will come into existence between “EIH Limited” and you for EIH to arrange your holiday in accordance with the details set on in the Confirmation Note (“Contract”). The Contract includes all of the Terms & Conditions as well as any special conditions listed in the Confirmation Note. The Contract shall be subject to and governed exclusively by the laws of India and the courts at Delhi shall have exclusive jurisdiction. If your booking is made through a travel agent, EIH will address all communications to your travel agent, who will act as an agent for you in all communications with you. All monies paid by you to the travel agent under or in contemplation of the Contract shall be held by the travel agent in trust for EIH until such monies are actually paid to EIH.   3. AMENDMENTS & CANCELLATION If you wish to cancel or amend the booking, the signatory to the Booking Form must give written notice to EIH by email, facsimile or registered letter at the following addresses / numbers Email: reservations@oberoigroup.com Facsimile: 0091 11 2389 0500   Postal Address: Oberoi Contact Centre, 7 Shamnath Marg, Delhi – 110054, India A properly notified cancellation shall be effective on the date that it is received by EIH unless the day of receipt is not a business day in Delhi in which case the cancellation shall be effective on the next following business day. The following cancellation charges will be payable, depending upon the day on which the notice of cancellation is received by EIH: If notice is given more than 60 days before the departure date the deposit will  be fully refunded; If notice is given more than 30 days but less than 60 days before the departure date one half (50%) of all moneys paid will be refunded and the balance will be absolutely forfeited; If notice is given less than 30 days before the departure date no refund will be given and all moneys paid / payable will be absolutely forfeited; Amendments will be permitted only based on availability and extra charges as applicable. Please note that some airlines treat a change of passenger name as cancellation for which a cancellation fee up to 100% can be levied. Any amendments to dates of travel may attract additional charges. Great care is taken to ensure that the description and prices specified are accurate at the time of publication. However EIH  reserves the right to make any  change that it deems necessary , including prices, in which case EIH  will advise / notify  any such change before accepting your booking or as soon as possible in case the booking has been made. Once a Confirmation Note has been issued, EIH makes every effort to operate the holiday, the subject of the Contract, as advertised. However, as the arrangements are planned and made a long time in advance of the holiday using independent suppliers such as hotel owners, airlines, local transport operators and guides etc, over whom EIH has no direct control It is not always possible for EIH to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand or emergency repair works. In very rare circumstances, EIH may have to modify a holiday before departure. Most such changes are minor. However, if EIH considers that they constitute a material change EIH will notify you or your travel agent as the case may be as soon as reasonably practicable. A material change includes a change of flight time by more than 12 hours, a change of airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. EIH is not liable in the event your holiday is adversely affected in any way by “force majeure” events or other unusual and unforeseeable events or circumstances beyond the control of EIH or its suppliers.   4. POLICY & PRICE ADJUSTMENTS All prices are quoted and payable in INR. EIH is not responsible for any fluctuation in the exchange rate for conversion of your currency into INR and any resultant increase in the price of your holiday. EIH is not under any obligation to provide a breakdown of the costs involved in your holiday. EIH reserves the right to notify an increase in the brochure or advertised price before accepting any booking. The price of your holiday travel arrangements may change at short notice due to changes in transportation costs such as: Aviation fuel supplements ; Fees chargeable for services such as landing taxes or embarkation or disembarkation fees at airports and  any other similar charges , Scheduled airfare increases and any other airline cost changes made at short notice may increase the price of your travel after you have booked. Any additional payment required must be made forthwith on written notification and request by EIH. Prices quoted by EIH are inclusive of all Indian government taxes at the time of quotation including without limitation value added taxes. If after the issue of a quotation or Confirmation Note applicable Indian government taxes are increased or new taxes imposed then the price payable by you shall be adjusted to reflect such increased taxes and any additional payment required must be made forthwith on written notification and request by EIH. EIH reserves the right to change prices at any time due to any other unforeseen circumstances or factors beyond control of EIH. However, EIH shall notify the change as soon as practicable. Any additional excursion or activities booked by you during your holiday shall be charged extra. You shall be responsible for payment of any other unspecified charges.   5. EIH RESPONSIBILITY EIH applies reasonable checks to ensure that those involved in the preparation and provision of your holiday like the various suppliers maintain the appropriate standards. The description and information provided and opinions expressed in this brochure by EIH in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. Suppliers (such as accommodation providers, transport providers and guides) have their own contract / supply conditions, and such conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant supplier's liability to you. EIH is not liable and does not indemnify for any willful or negligent act or omission of any third party supplier to you of goods or services under or pursuant to the Contract.  You can obtain copies of suppliers conditions from the relevant suppliers. Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. EIH has no control over such decisions, and is therefore unable to accept responsibility for them.   6. EIH LIABILITY Subject to these Conditions and in particular paragraphs (b) and (c) of this Clause 6, EIH will accept responsibility if due to any willful omission of EIH: Your holiday is cut short or not of a reasonable standard; If an illness, injury or death is caused due to lack of any facility or service EIH will not be liable for and to the extent that such failure, death or injury is caused due any act of omission or commission by you or a member of your group or a third party supplier or by unforeseen circumstances which with all due care could not have been anticipated or avoided. For claims that do not involve personal injury, illness or death the maximum amount of the liability of EIH is limited to the proportionate part price of the affected person paid for the holiday, exclusive of government taxes and other charges. In case of injury, illness or death during or as a result of any transport arranged by EIH as part of your holiday the liability of EIH to pay compensation and / or the amount of compensation shall be subject to terms and conditions of the transport carrier applicable to you and limited in accordance with the liability of the relevant transport carrier.   7. INSURANCE It is strongly recommended that you obtain  comprehensive and adequate  travel insurance cover and that it is adequate for your needs, including cover for personal injury, death, medical and repatriation costs, together with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses.   8. SUPPLY CONDITIONS - AIRLINES & OTHER SUPPLIERS The supply terms and conditions of all third party suppliers (including without limitation airlines, hotels and guides) will apply to the provision of goods or services provided by those suppliers to you. Such terms and conditions may be subject to special conditions including international conventions which exclude, limit and/or restrict the suppliers' liability. Transport schedules are provided by the airline carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly, the time of flights and other forms of transport are estimates only and cannot be guaranteed. All Indian airlines and most airports have introduced a smoking ban on all of their flights.   9. DATA PROTECTION In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, address, any special needs / dietary requirements etc. EIH takes full responsibility for ensuring that proper security measures are in place to protect your information. EIH may pass the information on to the relevant suppliers such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. In making a booking, you consent to this information being passed on to the relevant persons. Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy.     NOTE: The holidays featured on this brochure are offered to prospective guests by EIH Limited, a company organized and existing under the laws of India, whose principal office is located at 7 Sham Nath Marg, Delhi 110054, INDIA.