Orientation
Both programmes start with a two-week orientation where you will be introduced to each department of the hotel and the people who work within them. You will learn about your rights and obligations, our expectations of you during the programme, and details of the training you will receive. We will also provide some help to get you off to a good start with your studies so that you will be able to graduate with a Bachelor of Tourism Studies (BTS) at the end of three years.

Hotel Operations Programme (HOP)
The three year programme consists of training in:

• housekeeping;
• front office; and
• food and beverage service.

Each year consists of one week of induction to the department, followed by systematic training through the various sections in that department. You may start in any one of the three departments and move to the other two departments in the ensuing years. You will be able to experience other departments that share a close relationship with the operational departments (eg Engineering, and Accounting).

Kitchen Operations Programme (KOP)
The KOP programme is organised differently from the HOP programme. In the first year, after a one-week induction, you will go through the required weeks of training in each section to acquire and sharpen your basic skills and knowledge in the Indian kitchen, the Western kitchen, and specialist kitchens such as bakery, pastry, butchery and the cold kitchen. You will train at progressively more advanced levels, from the basics, through an intermediate stage, in the next two years. You will also be able to experience some departments that share a close relationship with the Kitchen, such as Kitchen Stewarding; Food and Beverage Service. The content of the three-year KOP programme may be summarised like this:

Each year includes three weeks of leave for study and examinations, and three weeks of home leave.