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Policies.

Arrival and Departure Policy.

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 1200 Hours Late check-outs are available on request and subject to availability

As per Government rules, guests are required to present proof of identity at the time of check in. This requires an original, government issued photo identification. Passport for foreign nationals and Driving License, Aadhar Card or passport for Indian nationals are accepted as identity proofs.

 

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

 

Cancellation Policy.

Guests are requested to cancel reservations within the stipulated period as per the hotel policy. A no-show or late cancellation received shall invite retention including taxes as applicable. The credit card that was authorised while making the reservation will be charged.

As the cancellation policy may differ for some rate offers and room categories from the hotel’s standard cancellation policy, kindly review them carefully while making the reservation.

1st August, 2023 - 30th September, 2023
  • Guaranteed reservation may be cancelled 7 days prior to the date of arrival. Reservations, cancelled within 7 days of arrival date will incur a cancellation fees equivalent to accommodation charge of entire length of stay.
1st October, 2023 – 31st March, 2024
  • Guaranteed reservation may be cancelled 30 days prior to the date of arrival. Reservations, cancelled within 30 days of arrival date will incur a cancellation fees equivalent to accommodation charge of entire length of stay.

Child Policy.

Up to two children under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to and adequate availability in the same category). The offer is not applicable on the following dates:

08th March, 2024 to 10th March, 2024 22nd March, 2024 to 25th March, 2024
29th March, 2024 to 31st March, 2024 11th April, 2024 to 14th April, 2024
15th June, 2024 to 17th June, 2024 15th August, 2024 to 17th August, 2024
23rd August, 2024 to 26th August, 2024 10th October, 2024 to 12th October, 2024
31st October, 2024 to 3rd November, 2024 15th November, 2024 to 17th November, 2024
20th December, 2024 to 03rd January, 2025  

Child Meal Policy.

Meals for children up to 6 years are complimentary (applicable on buffet meals or as per the parent’s meal plan, not on à la carte menu). For children between 6-12 years, a meal is at 50% of the parent’s meal, and for children above 12 years, meal is at full charge.

 

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.

Facilities & Services

With Our Compliments

Hotel

In room computer ports

Electric Vehicle charging stations

Satellite / Cable TV

Temperature controlled indoor lap pool

Fitness Centre

Indoor heated lap pool

Money Changer

Valet

Iron and Iron board facility

Shoe cleaning facility

Shoe horn and slippers

Dental kit and shaving kit on request

Left luggage facility

Rooms & Suites

Electronic safe

2 Line telephone with voice mail

Data port for internet & e-mail connectivity

Electronic door lock

Personalized butler service

Satellite TV in all rooms and suites

Choice of financial and International newspapers

Well-appointed work desk

Non-smoking floor

In-House Guest Directory on Oberoi E'nhance

Wi-Fi internet access in all rooms and public areas

In-room automation through Oberoi E'nhance

In-room entertainment available through Oberoi E'nhance

 

On Request, Chargeable

Hotel

Room for differently abled guests

Restaurants

Fully equipped 24-hour Business Centre

Banquet Facilities & Conference Facilities

Beauty Parlour

Shopping Arcade

Oberoi Spa

Doctor on Call

24-hrs Laundry

Travel Desk Service

Baby Sitting

Rooms & Suites

Mini bar with premium international brands

 
 
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