Policies | The Oberoi, Dubai
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Policies

Arrival and Departure Policy

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon Later check-outs are available on request and subject to availability.

A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

For stays between 23rd December, 2014 and 3rd January, 2015

A non refundable deposit of 10% of the accommodation charges is required to guarantee the booking. The reservation will be moved to a waitlist status in case this non-refundable deposit is not received within 30 days of processing the reservation.

Cancellation Policy

Reservation must be cancelled 30 days prior to the planned date of arrival. One night’s stay will be levied for cancellations received upto 8 days prior to arrival. Full stay will be levied for cancellations received within 7 days prior to arrival.

Child Policy

Two children up to 8 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.

  • One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Facilities & Services

With Our Compliments

Hotel

  • Wireless internet access in public areas
  • 24-hours concierge
  • Fitness centre
  • Outdoor heated swimming pool
  • Non-smoking floors
  • Designated smoking area
  • Car parking valet services
  • Wake up call service
  • Prayer rooms
  • Wheel chair assistance
  • Facilities for disabled guests
  • Luggage cloakroom
  • Arabic coffee with dates
  • Daily yoga session
  • Shuttle service to and from hotel to Dubai mall/ Dubai International Financial Centre/ World trade centre/ Jumeirah
  • Elevator

Rooms & Suites

  • 24-hours personalised butler service
  • LCD television with satellite channels
  • Well appointed work desk with a cordless phone
  • Blue ray DVD player in all suites
  • Blue ray DVD player on request for rooms
  • iPod charging station
  • Tea - coffee maker / Nespresso machine
  • Fresh fruits
  • Bottled water
  • Fresh flowers
  • Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials
  • Robes
  • Slippers
  • Hair dryer
  • Iron / iron board on request
  • Stationery
  • Dual line telephone with voice message
  • Turndown services
  • Local English & Arabic newspapers
  • Electronic safe deposit box
  • Wired and wireless internet access
  • Separate walk in wardrobe & luggage area
  • Separate dry vanity area
  • Chocolate amenities

Chargeable on Request

Hotel

  • Spa therapies and beauty parlour
  • Fully equipped 24 hours business centre
  • 24-hours laundry
  • 24-hours doctor on call
  • Airport transfers
  • Restaurants
  • Shisha
  • Bar

Rooms & Suites

  • Mini bar
  • International newspapers
  • 24 hours In-room dining