Policies | The Oberoi, Gurgaon
Oberoi Hotels and Resorts


Book here and receive complimentary high speed Internet access.


(Maximum 2 adults per room)


Arrival and Departure Policy

Check-in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-out - 1200 Hours Late check-outs are available on request and subject to room availability.

A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by a credit card or travel agency.

In the case of guests settling their account by credit card, pre-authorization on the credit card for the entire amount of the room charge and anticipated extras i.e. food and beverage etc., is obtained upon check-in.

Cancellation Policy

  • Cancellation charges are applicable as per the booking terms and conditions detailed on the reservation confirmation.
  • Reservation must be cancelled at least 72 hours prior to the planned date of arrival.

Child Policy

Two children up to 8 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.

  • One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Facilities & Services

With Our Compliments


  • 24-hour concierge
  • Fitness centre
  • Outdoor swimming pool
  • Car parking valet services
  • Wake up call
  • Steam
  • Postal services
  • Luggage store room
  • Uniformed security on premises
  • Shoe polishing facility
  • Shoe horn
  • Slippers
  • Iron and ironing board
  • Dental kit
  • Shaving kit

Rooms & Suites

  • 24-hours personalised butler service
  • LCD television
  • DVD and CD player
  • Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials
  • Electronic safe deposit box
  • Television in bathroom
  • Tea / coffee making facility
  • Emergency information in all rooms
  • Turndown services

Chargeable on Request


  • Spa therapies and beauty salon
  • Fully equipped business centre
  • Wi-Fi internet in all public areas
  • 24-hours laundry services
  • 24-hours doctor on call
  • Baby sitting
  • Limousine / car rental services
  • Dry cleaning
  • Courier services
  • Photo services
  • Travel desk

Rooms & Suites

  • Wired and wireless internet access
  • Direct dial telephone
  • Personal mini bar
  • 24-hours in room dining