Arrival and Departure Policy.

Check in - 1500 Hours. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon. Later check-outs are available on request and subject to availability.

As per Government rules, guests are required to present proof of identity at the time of check in. This requires an original, government issued photo identification.


Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

For stays from December 30th to January 1st, both dates included.

A non refundable deposit of 10% of the accommodation charges is required to guarantee the booking. The reservation will be moved to a waitlist status in case this non-refundable deposit is not received within 30 days of processing the reservation.


Cancellation Policy.

Cancellation is free of charge a day prior to arrival before 1500 hours.

100% cancellation charges applicable for reservations made for stay dates 29th December, 2019 till 02nd January, 2020.


Child Policy.

Two children up to 8 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.

  • One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)
  • Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room.

Facilities & Services

With Our Compliments


  • Internet for up to four devices
  • 24-hours concierge
  • Fitness centre
  • Outdoor heated swimming pool
  • Non-smoking floors
  • Designated smoking area
  • Car parking valet services
  • Wake up call service
  • Prayer rooms
  • Wheel chair assistance
  • Facilities for disabled guests
  • Luggage cloakroom
  • Arabic coffee with dates
  • Daily yoga session
  • Shuttle service to and from hotel to Dubai mall/ Dubai International Financial Centre/ World trade centre/ Jumeirah
  • Elevator
  • Chocolate amenities
  • Shoe polishing facility
  • Shoe horn
  • Slippers
  • Iron and ironing board
  • Dental kit
  • Shaving kit

Rooms & Suites

  • 24-hours personalised butler service
  • LCD television with satellite channels
  • Well appointed work desk with a cordless phone
  • Blue ray DVD player in all suites
  • Blue ray DVD player on request for rooms
  • iPod charging station
  • Tea - coffee maker / Nespresso machine
  • Fresh fruits
  • Bottled water
  • Fresh flowers
  • Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials
  • Robes
  • Hair dryer
  • Stationery
  • Dual line telephone with voice message
  • Turndown services
  • Local English & Arabic newspapers
  • Electronic safe deposit box
  • Separate walk in wardrobe & luggage area
  • Separate dry vanity area

On Request, Chargeable


  • Spa therapies and beauty parlour
  • Fully equipped 24 hours business centre
  • 24-hours laundry
  • 24-hours doctor on call
  • Airport transfers
  • Restaurants
  • Shisha
  • Bar

Rooms & Suites

  • Mini bar
  • International newspapers
  • 24 hours In-room dining
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