Policies.

Arrival and Departure Policy.

Check in - 1500 Hours. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon. Later check-outs are available on request and subject to availability.

As per Government rules, guests are required to present proof of identity at the time of check in. This requires an original, government issued photo identification.

 

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

For stays from December 30th to January 1st, both dates included.

A non refundable deposit of 10% of the accommodation charges is required to guarantee the booking. The reservation will be moved to a waitlist status in case this non-refundable deposit is not received within 30 days of processing the reservation.

 

Cancellation Policy.

Cancellation is free of charge a day prior to arrival before 1500 hours.

100% cancellation charges applicable for reservations made for stay dates 29th December, 2019 till 02nd January, 2020.

 

Child Policy.

Two children up to 8 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.

One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.

For two children between 8 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room.

 

Facilities & Services

With Our Compliments

Hotel

Internet for up to four devices

24-hours concierge

Fitness centre

Outdoor heated swimming pool

Non-smoking floors

Designated smoking area

Car parking valet services

Wake up call service

Prayer rooms

Wheel chair assistance

Facilities for disabled guests

Luggage cloakroom

Arabic coffee with dates

Daily yoga session

Shuttle service to and from hotel to Dubai mall/ Dubai International Financial Centre/ World trade centre/ Jumeirah

Elevator

Chocolate amenities

Shoe polishing facility

Shoe horn

Slippers

Iron and ironing board

Dental kit

Shaving kit

Rooms & Suites

24-hours personalised butler service

LCD television with satellite channels

Well appointed work desk with a cordless phone

Blue ray DVD player in all suites

Blue ray DVD player on request for rooms

iPod charging station

Tea - coffee maker / Nespresso machine

Fresh fruits

Bottled water

Fresh flowers

Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials

Robes

Hair dryer

Stationery

Dual line telephone with voice message

Turndown services

Local English & Arabic newspapers

Electronic safe deposit box

Separate walk in wardrobe & luggage area

Separate dry vanity area

 

On Request, Chargeable

Hotel

Spa therapies and beauty parlour

Fully equipped 24 hours business centre

24-hours laundry

24-hours doctor on call

Airport transfers

Restaurants

Shisha

Bar

Rooms & Suites

Mini bar

International newspapers

24 hours In-room dining

 
 
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