Policies | The Oberoi, Bali
Oberoi Hotels and Resorts
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Book here and receive complimentary high speed Internet access.

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(Maximum 2 adults per room)

Policies

Arrival and Departure Policy

Check-In - 14.00 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out - 12.00 Hours Later check-outs are available on request and subject to availability.

Guarantee & Payment Policy

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

Bills can also be settled through bank transfer in USD to the hotel's bank account and cash in all major currencies. For cash payment with USD bank notes, these should be crisp and free of marks & tears. USD notes must be issued after year 2000.

Cancellation Policy

For stays between 1st July to 31st August and 27th December to 5th January

  • One night's accommodation charge will be applied if the booking is cancelled between 15 and 30 days prior to arrival.
  • 100% of total accommodation charge will be applied if the booking is cancelled 14 days or less prior to arrival.
  • 100% of total accommodation charged from initial period of stay will be applied for early departures and no shows.

For stays between 1st September to 26th December and 6th January to 30th June

  • One night's accommodation charge will be applied if the booking is cancelled between 4 and 7 days prior to arrival.
  • 100% of total accommodation charge will be applied if the booking is cancelled 3 days or less prior to arrival.
  • 100% of total accommodation charged from initial period of stay will be applied for early departures and no shows.

Child Policy

  • One child under 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • Two children up to 8 years can stay in the parent's room without additional charge. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is necessary. If staying in a Luxury Lanai Garden View Room, the second room will be 50% of the parent's room. Interconnecting bedroom is also available. This family plan offer is applicable when staying in Luxury Lanai Garden View Rooms only, and not valid during peak season periods from 1st July to 15th September and 27th December to 10th January.
  • For a child above 12 years, a separate room will be required and chargeable at full rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Facilities & Services

With Our Compliments

Hotel

  • 24-hour business centre with internet, printer and scanner
  • International newspapers and magazine
  • Luggage storage
  • Gymnasium
  • Car parking
  • Post cards and stamp for post cards
  • Shuttle service around Seminyak 6 times daily
  • Swimming pool by the beach
  • Tennis court, racquet and balls
  • Weekly morning yoga classes
  • Wireless internet access in all public areas
  • Boogie boards
  • Daily Balinese afternoon tea featuring cultural activities
  • Shoe polishing facility
  • Shoe horn
  • Iron and ironing board
  • Dental kit
  • Shaving kit

Lanais & Villas

  • Wifi access in all rooms
  • In-room tea and coffee making facility
  • Daily fruit basket
  • Safe deposit boxes
  • Satellite television channels including CNN, HBO, BBC World, CNBC, TV5 (France), RTR (Russia) & NHK (Japan)
  • DVD player
  • Extra bed
  • iPod docking
  • Beach bag
  • Slippers
  • Newspapers
  • Hair dryer
  • Bathroom amenities
  • Turndown services

Chargeable on Request

Hotel

  • Oberoi spa with beauty salon
  • Meeting and conference facilities
  • Postal and shipping services
  • The boutique (clothing, jewelry, handicrafts & books)
  • Airport transfers
  • Travel agency
  • Wedding
  • Restaurant
  • Bar
  • Foreign currency exchange
  • Limousine / car rental services
  • Medical services (in-house clinic and doctor on call)
  • Baby sitting

Lanais & Villas

  • Dry cleaning / laundry facilities (same day)
  • IDD call
  • Breakfast