COVID-19 Update.

We hope and pray your family, your friends and you are well and in good health, as we are all confronted by the threat of COVID 19.

We wish to be of service to our guests and if we can be of any assistance in any way at all, please do not hesitate to call us at +91 11 2390 4440 or send us an email at assistance@oberoigroup.com. Your request will be escalated to the concerned person and we will do all we can to assist you.


Our Commitment to Cleanliness & Hygiene:

At Oberoi Hotels & Resorts, for over 80 years, we have always practised being open and transparent with our guests and colleagues. Our hotels have always placed the highest emphasis on the safety and wellbeing of our guests with exacting standards of cleanliness and hygiene. With the risks associated with COVID 19, and in keeping with World Health Organization and Ministry of Tourism guidelines, we have implemented a number of additional measures across all our hotels.

Our Detailed standards

In keeping with our ethos we feel that it is only right to share these processes, which we have put together with meticulous care, for the benefit of our guests. Please click here to view in detail our complete standards and the extraordinary measures that have been put into place to attain the highest standards of hygiene and cleanliness.
EXPLORE ❯

Bureau Veritas partnership

Taking this commitment a step further, we are pleased to share that we have partnered with Bureau Veritas, the world leader in testing, inspection and certification services, to validate and review our safety and hygiene programme. Our award winning hotels continue to be the best and safest option, even more so now than ever before.

Summary of our standards

All of us at Oberoi Hotels & Resorts are grateful for the immense trust placed in us by our guests to always do the right thing. We also understand that not all of our guests would want to peruse through the complete list of procedures. For their convenience, we have tabulated the most important ones below.

All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.
Sprayer with professionally identified chemicals are being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.
Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.
Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in.
All supplies and materials are sanitised before being admitted into the hotel premises.
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance are provided immediately.
Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc.
Professional agencies and doctors are on standby for sanitisation of all areas should there be anyone detected with a positive sign of COVID-19.
Our cars are disinfected after each use, as is luggage, before entering the hotel.
Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined.

To ensure all standards and protocols are adhered to, each hotel has a dedicated Hygiene and Safety Manager.

Our guests have been extremely appreciative of the measures we are taking for their safety. Equally our colleagues have welcomed these initiatives, with none of our team members testing positive for COVID-19.

Our Cancellation Policy:

  • If you made your reservations through Travel Agents or travel websites, we request you to contact them to cancel the reservations.
  • We would also like to assure you that we are entirely flexible with all new reservations and have instituted a policy that allows you to cancel your reservation at any time.


We would like to thank you for your support and we pray for your safety and wellbeing.

Hotel Updates:

We are pleased to inform you that all Oberoi Hotels & Resorts in India, The UAE, Egypt, Morocco and Saudi Arabia are now open. Following government issued regulations in Mauritius and Indonesia (Bali and Lombok), our resorts here will remain closed until further notice.

Indonesia
  • Indonesia
  • Mauritius
  • Image

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi Beach Resort, Bali
  • Image

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi Beach Resort, Lombok
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    In light of the Coronavirus outbreak, we have deployed measures to detect influenza-like symptoms. All guests and employees entering the hotel are being screened for their body temperature. As an added safety measure, our Spa is currently not in operation.
    A preparedness and response plan is in place and is in line with the guidelines of the World Health Organization and local authorities.

    We have deployed measures to detect influenza-like symptoms. All guests and employees are being screened for their body temperature. As an added safety measure, our Spa is currently not in operation.
    A preparedness and response plan is in place based on WHO guidelines and local authorities.

    The Oberoi Beach Resort, Al Zorah
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    On the direction of local authorities to all hotels in the city, our Spa and Fitness Centre are currently not in operation.

    On the direction of local authorities to all hotels in the city, our Spa and Fitness Centre are currently not in operation.

    The Oberoi, Dubai
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    We are ready to welcome you again and are now accepting reservations.
    We have deployed extraordinary safety and hygiene measures at our hotel as per WHO and government issued guidelines.

    We are ready to welcome you again and are now accepting reservations.
    We have deployed extraordinary safety and hygiene measures at our hotel as per WHO and government issued guidelines.

    The Oberoi Beach Resort, Sahl Hasheesh
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    In light of the spread of COVID19, our cruiser is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our cruiser is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi Zahra, Luxury Nile Cruiser
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    In light of the spread of COVID19, our cruiser is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our cruiser is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi Philae, Luxury Nile Cruiser
  • Image

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 30th April, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 30th April, 2021.

    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi Beach Resort, Mauritius
  • Image

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    In light of the spread of COVID19, our hotel is currently not accepting new reservations for stays until 31st May, 2020.
    We have had a preparedness and response plan in place at the hotel, in line with the guidelines of the World Health Organization. As soon as the situation gets better, we will be happy to start receiving guests again.

    The Oberoi, Marrakech
  • Image

    In light of the Coronavirus outbreak, we have deployed measures to detect influenza-like symptoms. All guests and employees entering the hotel are being screened for their body temperature. As an added safety measure, our Spa is currently not in operation.
    A preparedness and response plan is in place and is in line with the guidelines of the World Health Organization and local authorities.

    In light of the Coronavirus outbreak, we have deployed measures to detect influenza-like symptoms. All guests and employees entering the hotel are being screened for their body temperature. As an added safety measure, our Spa is currently not in operation.
    A preparedness and response plan is in place and is in line with the guidelines of the World Health Organization and local authorities.

    The Oberoi, Madina
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