Policies | The Oberoi, Lombok
Oberoi Hotels and Resorts
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BOOK A STAY

Book here and receive complimentary high speed Internet access.

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(Maximum 2 adults per room)

Policies

Arrival and Departure Policy

Check-In - 14.00 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out - 12.00 Hours Later check-outs are available on request and subject to availability.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

Cancellation Policy

For stays between 21st July to 20th August and 27th December to 4th January

  • One night's accommodation charge will be applied if the booking is cancelled between 15 and 30 days prior to arrival.
  • 100% of total accommodation charge will be applied if the booking is cancelled 14 days or less prior to arrival.
  • 100% of total accommodation charged from initial period of stay will be applied for early departures and no shows.

For stays between 5th January to 20th July and 21st August to 26th December

  • One night's accommodation charge will be applied if the booking is cancelled between 4 and 7 days prior to arrival.
  • 100% of total accommodation charge will be applied if the booking is cancelled 3 days or less prior to arrival.
  • 100% of total accommodation charged from initial period of stay will be applied for early departures and no shows.

Child Policy

Two children up to 8 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.

  • One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is necessary. The rate of this room will be 50% of the parent's applicable room rate.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Facilities & Services

With Our Compliments

Hotel

  • Business centre
  • Fitness centre
  • Wi-Fi internet access
  • Swimming pool
  • Small putting green
  • Tennis court
  • Horse chart
  • Bicycle
  • Afternoon tea
  • Shoe polishing facility
  • Shoe horn
  • Slippers
  • Iron and ironing board
  • Dental kit
  • Shaving kit

Pavilions and Villas

  • DVD player
  • Newspapers
  • iPod docking
  • Slippers
  • Extra bed
  • Beach bag
  • Fresh fruits
  • Bathroom amenities
  • Hair dryer
  • Electronic safe
  • Turndown services
  • Coffee and tea maker

Chargeable on Request

Hotel

  • Oberoi spa
  • Meeting room
  • Airport transfers
  • Wedding
  • Beach club
  • Restaurant
  • Bar

Pavilions and Villas

  • Mini bar
  • Laundry
  • IDD call
  • Breakfast