Policies | The Oberoi, Mumbai
Oberoi Hotels and Resorts
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BOOK A STAY

Book here and receive complimentary high speed Internet access.

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(Maximum 2 adults per room)

Policies

Arrival and Departure Policy

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 1200 Hours Late check-outs are available on request and subject to availability

A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

Cancellation Policy

Reservation must be cancelled 48 hours prior to the planned date of arrival. Reservations cancelled within 48 hours of the arrival date will incur a cancellation fee equivalent to one night's accommodation charge.

Child Policy

  • Two children up to 8 years of age can stay in the parent's room with no additional charge. However, a maximum of one child's bed can be placed in a room.
  • One child over 8 but less than 12 years can stay in the parent's room. A child's bed is provided at no additional charge.
  • For two children between 8 and 12 years an additional room is required. The same will be available at 50% price of the parent's room.
  • If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

** Child room at 50% price is not applicable on the following dates:
23rd December, 2016 to 3rd January, 2017
26th to 29th January, 2017
14th to 16th April, 2017
12th to 15th August, 2017
30th September to 2nd October, 2017
23rd December, 2017 to 3rd January, 2018

Facilities & Services

With Our Compliments

Hotel

  • High speed internet for up to four devices
  • 24-hours concierge
  • Fitness centre
  • Outdoor temperature controlled swimming pool
  • Designated no smoking area
  • Non-smoking floors
  • Car parking valet services
  • Wake up call service
  • Wheel chair assistance
  • Facilities for disabled guests
  • Luggage cloakroom
  • Elevator
  • Shoe polishing facility
  • Shoe horn
  • Slippers
  • Iron and ironing board
  • Dental kit
  • Shaving kit

Rooms & Suites

  • 24-hours personalised butler service
  • LCD television with satellite channels
  • Well appointed work desk with a cordless phone
  • DVD player
  • iPod dock + FM receiver
  • Alarm clock
  • Tea / coffee maker
  • Fresh fruits
  • Bottled water
  • Fresh flowers
  • Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials
  • Robes
  • Hair dryer
  • Stationery
  • Telephone with voice message
  • Turndown services
  • Choice of financial and international newspapers
  • Electronic safe deposit box
  • LCD televison in bathroom
  • Separate walk in wardrobe & luggage area
  • Separate dry vanity area
  • Chocolate amenities

Chargeable on Request

Hotel

  • Spa therapies
  • Fully equipped 24-hour business centre
  • 24-hours laundry services
  • 24-hours doctor on call
  • Beauty parlour
  • Airport transfer
  • Restaurant
  • Bar
  • Luxury retail pavilion
  • Shopping arcade

Rooms & Suites

  • Mini bar
  • 24-hours in-room dining