Safety & Hygiene
We continue to follow the highest standards of cleanliness and hygiene, and in keeping with World Health Organization guidelines, to mitigate the risks associated with the coronavirus.
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Policies.

Arrival and Departure Policy.

Check in - 1500 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon Later check-outs are available on request and subject to availability.

Please note that all Special Requests are subject to availability and additional charges may apply.

As per UAE law, all guests including children are required to present original, valid ID (UAE National ID) or Passport in order to have smooth check in.

In order to comply with UAE Government regulations and restrictions for public places, such as the swimming pool, beach, restaurant and gymnasium, the resort’s facilities are not accessible to guests prior to check in and post check out. It is mandatory to wear a mask from the moment you arrive in the resort.

 

Guarantee Policy.

Upon check in, guests are kindly requested to present the same credit card used to make the reservation. If the same credit card is not available, the deposit amount will be refunded to the card, and a different card/payment method will be required.

 

Cancellation Policy.

Guests are request to cancel reservation within the stipulated period mentioned below to avoid any cancellation charges.

23rd December, 2021– 06th January, 2022
7th April, 2022– 24th April, 2022
20th October, 2022– 31st October, 2022
  • Free cancellation will be provided 21 days prior to the arrival date.
  • Entire duration charges will be applied in case of post cancellation period.
01st November, 2021 – 04th December, 2021
20th December, 2021 – 22nd December, 2021
07th January, 2022– 10th January, 2022
01st February, 2022– 06th April, 2022
25th April, 2022– 15th May, 2022
07th July– 15th July, 2022
  • Free cancellation will be provided 15 days prior to the arrival date.
  • Entire duration charges will be applied in case of post cancellation period.
05th December, 2021 – 19th December, 2021
11th January, 2022– 31st January, 2022
01st October, 2022– 19th October, 2022
  • Free cancellation will be provided 15 days prior to the arrival date.
  • Entire duration charges will be applied in case of post cancellation period.
16th May, 2022 – 30th September, 2022
  • Free cancellation will be provided 07 days prior to the arrival date.
  • Entire duration charges will be applied in case of post cancellation period.

Occupancy Policy.

Guests are required to take extra rooms for additional persons more than the maximum permitted occupants of the rooms, suites and villas. Valid Government IDs must be shared mandatorily for all occupants of the room in order to check in.  

 

Child Policy.

Up to two children under 12 years' age can be accommodated in the parents' room.

Baby cot will be provided on complimentary (subject to request and availability). Maximum of 1 extra bed or 1 baby cot can be arranged per room.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Breakfast for one child up to 12 years old is inclusive in the rate, second child until maximum age of 12 years will be accommodated in the same room at additional supplement as below :

1st November, 2021 - 4th December, 2021

250 AED

20th December, 2021 - 10th January, 2022
1st February, 2022 - 15th May, 2022
20th October, 2022 - 31st October, 2022
5th December, 2021 to 19th December, 2021

200 AED

11th January, 2022 to 31st January, 2022
16th May, 2022 to 30th September, 2022
1st October, 2022 to 19th October, 2022

Kids Club Policy.

All visitors above 5 years old are required to always wear a face mask in accordance with local authorities. No parents or guardians are allowed inside the Kids’ club.

The maximum capacity of the Kids Club is 6 children at the time. Our attendant may ask the guest to come back at a later time if the Kids Club has reached is full capacity in order to ensure proper supervision and safety of the children. Children will be asked to socially distance themselves.

Children in the toddler pools must be accompanied by a parent. Our toddler pools do not have a life guard on duty.

Children that present any ill symptoms are not allowed to stay at the Kids Club due to the safety of other children.

Children are required to behave respectfully towards other children, our personnel and our equipment at all times. Any misbehavior will be reported to parents and the management reserves the right to restrict access to the Kids Club to children who refuse to follow our rules and regulations.

Other Policy.

Outside food, speakers, shisha, parties and party embellishments are not permitted in the rooms, suites and villas.

Our villas are equipped with a beautiful compact self-service pantry comprising of a microwave, refrigerator and a toaster. Any type of cooking equipment including gas burners are not permitted in the rooms, suites and villas

Pets are not allowed in the resort. Kids’ scooters and bicycles must be driven on the buggy driveway only.

We recommend guests to keep balcony doors closed in the rooms, suites and villas to prevent insects from entering. Please note that air-conditioning will switch off automatically when balcony or terrace doors are open.

Inflatable floats are not allowed in the main swimming pool. Villa guests can use them in their private pool. The standard swimming pool temperature is maintained between 31 and 33 degrees Celsius as per global standards.

Rooms, suites and villas are exclusive to our resident guests only. Visitors are not permitted in the resort in the current situation of the pandemic.

At the Restaurants and the Bars, guests are welcome to wear comfortable resort wear for breakfast, lunch and smart casual for dinner. We respectfully ask guests to refrain from wearing beachwear for Breakfast, Lunch and Sportswear, Beach wear and flip flops for dinner. National Attire is welcome for breakfast, lunch and dinner

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.

Facilities & Services

With Our Compliments

Hotel

24-hour concierge
24-hour valet parking
24-hour security
24-hour business centre
24-hour gymnasium
Club car service within the resort
Access to the Kids Club

Rooms & Suites

24-hour butler service
24-hour in-room dining
48" Internet protocol television
Complimentary Wifi
Multi-media hub
Oberoi E'nhance room automation  (In villas only)
Electronic safe
Automated curtains
Air conditioning with thermostat
Tea & coffee making facilities

 

On Request, Chargeable

Hotel

Oberoi spa
24-hours laundry service
Dry-cleaning services (same day)
24-hours doctor on call
24-hours in room dining
Limousine / car rental services
24-hour airport transfer limousine service
Meeting room
Baby sitting (Currently Not Available)

Rooms & Suites

Direct dial telephone
Personal mini bar

 
 
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