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Arrival and Departure Policy.

Check-in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-out - 1200 Hours Late check-outs are available on request and subject to room availability.

As per Government rules, guests are required to present proof of identity at the time of check in. This requires an original, government issued photo identification.


Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a credit card or travel agency.

In the case of guests settling their account by credit card, pre-authorization on the credit card for the entire amount of the room charge and anticipated extras i.e. food and beverage etc., is obtained upon check-in.


Cancellation Policy.

Guests are requested to cancel reservations within the stipulated period as per the hotel policy. A no-show or late cancellation received shall invite retention including taxes as applicable. The credit card that was authorised while making the reservation will be charged.

As the cancellation policy may differ for some rate offers and room categories from the hotel’s standard cancellation policy, kindly review them carefully while making the reservation.


Child Policy.

Up to two children under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room.

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.


Facilities & Services

With Our Compliments


24-hour concierge

Fitness centre

Outdoor swimming pool

Car parking valet services

Wake up call


Postal services

Uniformed security on premises

Internet for up to four devices

Shoe polishing facility

Shoe horn


Iron and ironing board

Dental kit

Shaving kit

Drop to Ambience Mall and Cyber Hub

Left luggage facility

Rooms & Suites

24-hours personalised butler service

LCD television

DVD and CD player

Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials

Electronic safe deposit box

Television in bathroom

Tea / coffee making facility

Emergency information in all rooms

Turndown services


On Request, Chargeable


Spa therapies and beauty salon

Fully equipped business centre

24-hours laundry services

24-hours doctor on call

Baby sitting

Limousine / car rental services

Dry cleaning

Courier services

Photo services

Travel desk

Rooms & Suites

Direct dial telephone

Personal mini bar

24-hours in room dining

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