Policies

Reservation guarantee policy

All bookings must be guaranteed at the time of reservation. Guarantee can be done by a Credit Card, Advance Payment or approved Travel Agency. The hotel reserves the right to release non-guaranteed reservations.

Guarantee options:

• Request for a payment link at the time of reservation. You may pay the room charges in advance using a secure online payment link. This link is valid for major credit cards, debit cards and net banking. Once the advance payment is completed, your reservation will be guaranteed and we will hold your room until the time of your arrival.

• Request for a credit card validation link at the time of reservation. This link is valid for major credit cards, except American Express and Rupay cards. If you wish to use one of these cards, please write back to us and we will send you a different payment link. A nominal amount of INR 10 will be charged to validate your card number and will be refunded within 4 working days. Once card validation is completed, your reservation will be guaranteed and we will hold your room until the time of your arrival. Please pay your entire stay charges directly at the hotel. Only in case of non-arrival or late cancellation, the applicable charges, including tax, will be charged on this card.

• Bank transfer of advance payment to ICICI Bank in favour of 'EIH LIMITED-OBEROI'.

  CONTACT CENTRE - 000705050468

  IFSC code - ICIC0000007

  SWIFT Code - ICICINBBCTS

  According to Income tax Rules, cash payments above INR 100,000/- require PAN card identification. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 186 of the Income Tax Act 2025.

Mandatory Meal Supplement

A mandatory meal supplement is applicable for guests staying on Christmas Eve, 24th December and New Year Eve, 31st December. This is payable at the hotel directly.

For 24th December, 2026, this supplement is INR 15,000 + 18% tax per guest.

For 31st December, 2026, this supplement is INR 20,000 + 18% tax per guest.

Cancellation Policy

Reservations may be cancelled without charge within the period specified for the applicable terms for your booking. Non-arrivals or cancellations received after the specified period will incur the stated retention charges, including applicable taxes. The validated credit card provided at the time of booking will be charged accordingly. Please note that cancellation terms may vary for certain dates, rates and room categories.

For partners with contracts, including travel agents, companies, and affiliated individuals, the terms outlined in the specific agreement with Oberoi Hotels will take precedence over the general policy listed below. Please review your contract for the applicable cancellation policy and retention charges carefully at the time of booking.

Child Policy

Child Accommodation Policy

Up to two children under 12 years age can be accommodated in the parents' room, with one extra bed at no additional charge. Please state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates:

Child Meal Policy

Meals for children up to 6 years are complimentary (applicable on buffet meals or as per the parent’s meal plan, not on à la carte menu). For children between 6-12 years, a meal is at 50% of the parent’s meal, and for children above 12 years, meal is at full charge.