Policies.

Arrival and Departure Policy.

Check-In - 02.00 pm Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out - 12.00 pm Later check-outs are available on request and subject to availability.

Airport Transfers

By a Hotel Luxury Car at Euro 215 per way or by local taxi at Euro 60 per way. Each vehicle can carry a maximum of 3 passengers. We can also organise a private minivan transfer at Euro 165 per way for 7 passengers including luggage.

Arrival time is 02:00 pm and departure time is 12:00 pm. Early and immediate availability can only be guaranteed by reserving the previous night at applicable room rate.

Late check out until 06:00 pm is available at 50% of the applicable room rate. Departures after 06:00 pm are chargeable at full applicable room rate.

Early departures will be charged 100% of applicable room charges for the entire reservation period.

 

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted. Full prepayment is required at the time of reservation.

 

Prepayment Policy.

As per the hotel policy, we require prepayment at the time of reservation.

11th January and 20th December, 2019
  • A 25% deposit of the entire booking amount is required to be paid at the time of booking.
  • The remaining balance is payable upon arrival.
  • A pre-authorisation of the same will be taken on the guest credit card 12 days before the date of arrival.
21st December, 2019 and 07th January, 2020
21st December, 2020 to 10th January, 2021
  • A 50% deposit is to be made at the time of booking.
  • Remaining 50% is payable 60 days prior to the arrival date.
  • In the case of last minute bookings, full payment is required to be made at the time of booking.
08th January and 20th December, 2020
  • A 25% deposit of the entire booking amount is required to be paid at the time of booking.
  • The remaining balance is payable upon arrival.
  • A pre-authorisation of the same will be taken on the guest credit card 12 days before the date of arrival.

A duly filled and signed credit card authorization form is required at the time of the booking along with a front as well as back copy of the card and a copy of the passport. The initial deposit will be charged on the credit card within 48 hours of reservation.Upon check in, the same credit card needs to be physically presented as the hotel has to carry out a nominal process of confirmation of card. This applies even though remaining balance and extras will be done in cash or another credit card.

Debit and Credit cards will be authorized at check-in for an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Third party payments will be accepted only by bank transfer.

Cash payments (applicable during stay): please be informed as per the Bank of Mauritius Act, cash payments exceeding MUR 500,000 or an equivalent amount in foreign currency are not allowed.

 

Cancellation Policy.

11th January - 20th December, 2020
&
08th January - 20th December, 2020
  • For cancellations within 30 days prior to the date of arrival, 25% of the applicable rate for the entire period of reservation will apply.
  • For "No-Shows" a cancellation charge of 100% of the applicable rate for the entire period of reservation will apply.

21st December, 2019 - 07th January, 2020
&
21st December, 2019 - 10th January, 2021

  • For cancellation of a reservation within 60 days prior to arrival, 100% of the applicable rate for the entire period of reservation will apply.
  • For "No-Shows" a cancellation charge of 100% of the applicable rate for the entire period of reservation will apply.

For "No-Shows" a cancellation charge of 100% of the applicable rate for the entire period of reservation will apply.

Early departures will be charged 100% of applicable room charges for the entire reservation period.

 

Child Policy.

Two children up to 8 years of age can stay in the parents' room without an additional charge. However, only one child's bed can be placed in a room, which will be provided at no additional charge.

One child over 8 but less than 12 years can stay in the parents' room. A child's bed is provided at no additional charge.

For two children between 8 and 12 years, an additional room is necessary.

If a child is above 12 years of age, a separate room will also be required.

The Child Policy is not applicable from 27th December, 2019 to 10th January, 2020 for points 1 and 2. During this period, a supplement of Euro 150 per child per night would apply under points 1 and 2 of the Child Policy.

Meals are complimentary for children below 3 years of age. For children between 3-12 years of age, 50% of the meal plan (Breakfast or Half Board) will be charged. Children above 12 years of age will be charged 100% of the meal plan.

 

Dress code in the evening.

At the Bar, the Gunpowder Room and the Restaurant, our evening dress code is smart casual. Gentlemen are kindly requested to wear long trousers and shirts with sleeves. Shorts, flip-flops and swimwear may not be worn in the Bar, the Gunpowder Room and the Restaurant after 06:00 pm. At the On The Rocks and Herb Trail, casual dress code is permissible.

 

Nonsmoking policy.

In accordance to the Public Safety Act issued by the Ministry of Health, all public areas in Mauritius are non-smoking. Hence, smoking is not permitted in our restaurants, bar and lobby. Smoking is also not permitted in rooms.Upon request, an ashtray may be placed on your terrace for your comfort.

 

Facilities & Services.

With Our Compliments

Hotel

High speed internet for up to four devices

24-hours concierge

Fitness centre

Jacuzzi

Two floodlit tennis courts

Steam bath

Kids Club

Bicycles

Water-skiing

Wake boarding

Wind surfing

Snorkelling

Hobbie cat sailing

Laser sailing

Sea kayaking

Paddle boats

Sculpture lesson

Star gazing at the beach

Hindu ceremony

Henna painting

Painting classes

Cooking demonstration

Wine tasting

Rum Tasting

Visit to a Bespoke Silversmith

Breathing exercise

Hatha yoga

Tai chi

Sound meditation

Stretch

Morning jog

Body toning workout

Shoe polishing facility

Shoe horn

Rooms & Suites

24 hours private dining service

24 hours Netflix, complimentary

Satellite television

iPod docking station

Tea - coffee maker / Nespresso machine

Daily fresh fruits

Bathroom amenities

Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials

Robes

Slippers

Hair dryer

Turndown services

Electronic safe deposit box

Housekeeping service

Air conditioning

Down pillows

Shaver adapter

Shaving mirror

Sunken bathtubs

Weighing scale

Iron and ironing board (Upon request)

Dental kit

Shaving kit

 

On Request, Chargeable

Hotel

Spa therapies and beauty parlour

Scuba diving

Baby-sitting services

Tennis lessons

Excursions

Airport transfers

Laundry

Parasailing

Tube & Banana Boat Rides

Rooms & Suites

Mini bar

IDD call

Laundry, Pressing, Dry Cleaning

 
 
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