Policies.

Arrival and Departure Policy.

Check-In - 02.00 pm Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out - 12.00 pm Later check-outs are available on request and subject to availability.

Airport Transfers

By a Hotel Luxury Car at Euro 215 per way or by local taxi at Euro 60 per way. Each vehicle can carry a maximum of 3 passengers. We can also organise a private minivan transfer at Euro 165 per way for 7 passengers including luggage.

Arrival time is 02:00 pm and departure time is 12:00 pm. Early and immediate availability can only be guaranteed by reserving the previous night at applicable room rate.

Late check out until 06:00 pm is available at 50% of the applicable room rate. Departures after 06:00 pm are chargeable at full applicable room rate.

Early departures will be charged 100% of applicable room charges for the entire reservation period.

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted. Full prepayment is required at the time of reservation.

Compulsory Dinner – 31st December, 2023

New Year’s Eve Gala Dinner – Euro 475 per person

• New Year’s Eve compulsory dinner rate is the published rate of the hotel and should be prepaid at the time of reservation.
• Children between 3 to 12 years of age will be charged at 50% of the above.
• The above rate is per person and is for food only.
• The above rate is non-commissionable and is inclusive of applicable tax.

All other meals at the hotel are on a la carte basis.

Prepayment Policy.

As per the hotel policy, we require prepayment at the time of reservation.

A duly filled and signed credit card authorization form is required at the time of the booking along with a front as well as back copy of the card and a copy of the passport. The initial deposit will be charged on the credit card within 48 hours of reservation.Upon check in, the same credit card needs to be physically presented as the hotel has to carry out a nominal process of confirmation of card. This applies even though remaining balance and extras will be done in cash or another credit card.

Debit and Credit cards will be authorized at check-in for an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Third party payments will be accepted only by bank transfer.

Cash payments (applicable during stay): please be informed as per the Bank of Mauritius Act, cash payments exceeding MUR 500,000 or an equivalent amount in foreign currency are not allowed.

Cancellation Policy.

For "No-Shows" a cancellation charge of 100% of the applicable rate for the entire period of reservation will apply.

Early departures will be charged 100% of applicable room charges for the entire reservation period.

Child Policy.

One infant (0 to 3years) can stay in the parents' room without any additional charge. One Baby cot will be placed in the room at no additional charge.

One child below 12years can stay in the parents' room and one Extra Bed will be placed in the room at an additional charge of Euro 95 per child per night.

Nonsmoking policy.

In accordance to the Public Safety Act issued by the Ministry of Health, all public areas in Mauritius are non-smoking. Hence, smoking is not permitted in our restaurants, bar and lobby. Smoking is also not permitted in rooms.Upon request, an ashtray may be placed on your terrace for your comfort.

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.

Facilities & Services.

With Our Compliments

On Request, Chargeable