Welcome to Oberoi One.

Policies

Taxes

Government taxes and other levies are additional to the stay rate.

Currently, there is an applicable 18% Goods and Services Tax (GST). Taxes may change as per the applicable government guidelines.

GST Identification Number holders can apply for tax input credit. To avail this credit please share, at the time of reservation your Company's GSTIN number and registered address.

Indirect taxes are governed by the GST Act of India. The place of supply will be the city where the hotel is located.

 

Check-In and Check-Out Policy

Naila Fort has flexible check-in and check-out timings.

The fort can be booked for a minimum of two nights.

 

Identification Requirement

As per government regulations, all guests are required to present valid photo identification at the time of check-in. This must be an original, government-issued photo ID. Proof of identity is required for children as well.

For Indian residents, acceptable forms of ID include:

  • Passport
  • Driving Licence
  • Voter ID
  • Aadhaar Card

For foreign nationals, a passport and valid Indian visa are mandatory.

 

Reservation guarantee policy

Guarantee can be done by a Credit Card, Advance Payment or approved Travel Agency. We reserve the right to release non-guaranteed reservations.

 

Guarantee options

  • Request for a payment link at the time of reservation. You can use this secure web link to pay your room charges in advance. This link is valid for major credit and debit cards and netbanking. Once the advance payment is received, your reservation will be guaranteed.

  • Request for a credit card tokenisation link at the time of reservation. You can use this secure web link tokenise your credit card. A nominal amount of INR 10 will be charged to validate your card number and refunded within 4 working days. This link is valid for major credit and debit cards, except American Express and Rupay cards. Once tokenisation is completed, your reservation will be guaranteed. Please pay your entire stay charges directly at the hotel.

  • Bank transfer of advance payment to ICICI Bank in favour of 'EIH LIMITED-OBEROI'.

    CONTACT CENTRE - 000705050468

    IFSC code - ICIC0000007

    SWIFT Code - ICICINBBCTS

    Cash payments above INR 49,999/- require PAN card identification, as per Reserve Bank of India guidelines. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 269ST of the Indian Income Tax Act.

  • According to Income tax Rules, cash payments above INR 100,000/- require PAN card identification. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 186 of the Income Tax Act 2025.

 
 

Child Policy

Children aged over 14 years are welcome.

Guarantee Policy

Non-Refundable payment equivalent to 100 % of the accommodation charge plus any applicable taxes and fees will be charged at the time of reservation.

Cancellation Policy

Any cancellation for a guaranteed reservation will incur a cancellation charge equivalent to the entire length of stay, including applicable taxes and fees.

 

Smoking

Smoking is permitted only in designated smoking areas.

 

Wellness

Wellness facilities are for the exclusive use of our resident guests only.

 

Facilities & Services

With Our Compliments

24-hours concierge

Gymnasium

Heated swimming pool

Yoga and meditation

Car parking valet services

Credit cards - major cards accepted

Postal services

Uniformed security on premises

Complimentary high-speed internet for up to four devices

Shoe polishing

Shoe horn

Slippers

Iron and ironing board

Dental kit

Shaving kit

Left luggage facility

Rooms & Suites

24-hours personalised butler service

LED television with satellite channels

Mineral water

Turndown services

Luggage rack

 

On Request, Chargeable

Asmi wellness experiences at The Oberoi Rajvilas, Jaipur

24-hours laundry service

Dry-cleaning services (same day)

24-hours doctor on call

Limousine / car rental services

Photo services

Shipping services

Helipad (at The Oberoi Rajvilas, Jaipur)

Secretarial services

Accommodation for personal staff

 
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