Voted the world s highest-rated luxury hotel brand
By ReviewPro’s 2014 Top Luxury Hotel & Brand Report
New Delhi, India, April 08, 2014: Oberoi Hotels & Resorts has been voted the World’s Highest Rated Luxury Hotel Brand by ReviewPro’s 2014 Top Luxury Hotel & Brand Report. The report also ranks Oberoi Hotels & Resorts the best for guest satisfaction in service, value, hotel’s location and cleanliness.
ReviewPro, the leading provider of online social media analytics for the hospitality industry, has released its annual Top Luxury Hotel & Brand Report, a study on luxury hotels and brands with the best online reputation.
The research is based on the analysis of 839,593 online guest reviews published during 2013 for the hotels that industry tracker Smith Travel Research classified as ‘luxury’. A total of 1,692 properties and 84 brands in five continents were analysed.
ReviewPro divided the study into three areas; large brands (for groups with more than 20 hotels), small brands and individual hotels. Oberoi Hotels & Resorts was rated number 1 in the ranking for large brands, with an impressive 94.7%.
Mr. P.R.S. Oberoi, Executive Chairman, The Oberoi Group said, “I am very proud that Oberoi Hotels & Resorts has been voted the World’s Highest Rated Luxury Hotel Brand. The award is an affirmation of The Oberoi Group’s unwavering commitment towards offering guests world-class facilities and unsurpassed service. I dedicate this award to our people who are our biggest asset and who have worked passionately to ensure our guests receive warm, personalised and caring service”.
Further notes to the Editor:
About Oberoi Hotels & Resorts
Oberoi Hotels & Resorts are synonymous the world over for providing the right blend of service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, Oberoi Hotels & Resorts have received innumerable awards and accolades.
A distinctive feature of the Group’s hotels is their highly motivated and well trained staff who provides exceptionally attentive, personalised and warm service. The Group’s luxury hotels have established a reputation for redefining the paradigm of luxury and excellence in service amongst hotels around the world.
ReviewPro enables hoteliers to increase guest satisfaction and online revenue by more effectively managing their online reputation and presence in leading social media sites. The company provides the analysis, customer intelligence, competitive benchmarking and reporting needed to help hotel professionals more effectively manage their organization. ReviewPro aggregates hundreds of millions of social media mentions, in 45+ languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms. After rapid growth in the European market, the company has expanded internationally and quickly grown its client roster to thousands of hotels in over 80 countries, including Louvre Hotel Group, Meliá Hotels International, Kempinski Hotels, The Red Carnation Hotel Collection, The Library Collection, citizenM Hotels and Apex Hotels.
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