Policies | The Oberoi Amarvilas Agra

Arrival and Departure Policy.

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 12 Noon Later check-outs are available on request and subject to availability.

As per Government rules, guests are required to present proof of identity at the time of check in. This requires an original, government issued photo identification.

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

Cancellation Policy.

Guests are request to cancel reservation within the stipulated period mentioned below to avoid any cancellation charges.

1^st April – 30^th September	Reservation must be cancelled 15 days prior to the planned date of arrival. One night's stay will be levied for cancellations received up to 8 days prior to arrival. Full stay will be levied for cancellations received within 7 days prior to arrival.
1^st October – 31^st October 16^th November – 20^th December 6^th January – 12^th April	Reservation must be cancelled 30 days prior to the planned date of arrival. One night's stay will be levied for cancellations received up to 8 days prior to arrival. Full stay will be levied for cancellations received within 7 days prior to arrival.
1^st November – 15^th November 21^st December – 5^th January	Reservation must be cancelled 90 days prior to the planned date of arrival. One night's stay will be levied for cancellations received up to 8 days prior to arrival. Full stay will be levied for cancellations received within 7 days prior to arrival.

Child Policy.

Up to two children under 12 years age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room. The offer is not applicable on the following dates:

Dates
9^th August, 2019 to 12^th August, 2019	15^th August, 2019 to 19^th August, 2019
7^th September, 2019 to 10^th September, 2019	28^th September, 2019 to 8^th October, 2019
26^th October, 2019 to 29^th October, 2019	9^th November, 2019 to 12^th November, 2019
21^st December, 2019 to 3^rd January, 2020	7^th March, 2020 to 10^th March, 2020
10^th April, 2020 to 12^th April, 2020

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.

Facilities & Services

With Our Compliments

Hotel

Concierge

Valet parking

Gymnasium

Credit cards - major cards accepted

Postal services

High speed internet for up to four devices

Steam

Uniformed security on premises

Extensive safety and security arrangements

Shoe polishing facility

Shoe horn

Slippers

Iron and ironing board

Dental kit

Shaving kit

Left luggage facility

Rooms & Suites

24-hour butler service

LED television

DVD and CD player

Satellite television

Separate walk-in closet

Electronic safe

Tea / coffee making facility

Turndown services

Luggage racks (portable or fixed) for two large suitcases

On Request, Chargeable

Hotel

Oberoi spa and beauty salon

Boutique

24-hours laundry service

Dry-cleaning services (same day)

24-hours doctor on call

24-hours in room dining

Limousine / car rental services

Meeting room

Photo services

Shipping services

Baby sitting

Secretarial services

Rooms & Suites

Direct dial telephone

Personal mini bar