Arrival and Departure Policy
Check-In - 14:00 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check-Out - 12:00 Hours Later check-outs are available on request and subject to availability.
Guarantee Policy
All bookings must be guaranteed at the time of reservation by a Credit Card. Invoice can also be settled by bank transfer to the hotel's bank account.
Prepayment Policy
01st to 30th June, 2026
01st September to 23rd December, 2026
04th January to 30th June, 2027
01st September to 23rd December, 2027
04th January to 31st March, 2028
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- A one-night deposit will be required once the booking falls within the applicable cancellation policy period
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01st July to 31st August, 2026
01st July to 31st August, 2027
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- A 100% deposit will be required once the booking falls within the applicable cancellation policy period
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24th December, 2026 to 03rd January, 2027
24th December, 2027 to 03rd January, 2028
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- A 100% deposit will be required once the booking falls within the applicable cancellation policy period
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Cancellation Policy
01st June to 30th June, 2026
01st September to 23rd December, 2026
04th January to 30th June, 2027
01st September to 23rd December, 2027
04th January to 31st March, 2028
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- Free cancellation is available up to 7 days before arrival. Cancellations made within 7 days of arrival will incur a charge equivalent to one night’s stay.
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01st July to 31st August, 2026
01st July to 31st August, 2027
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- Free cancellation is available up to 14 days before arrival. Cancellations made within 14 days of arrival will incur a charge for the full stay.
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24th December, 2026 to 03rd January, 2027
24th December, 2027 to 03rd January, 2028
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- Free cancellation is available up to 45 days before arrival. Cancellations made within 45 days of arrival will incur a charge for the full stay.
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Child Policy
Up to two children under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.
If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)
Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability, valid for Luxury Lanai Garden View room only). The offer is not applicable on the following dates:
| 01st April, 2026 to 08th April, 2026 |
01st July, 2026 to 31st August, 2026 |
| 24th December, 2026 to 03rd January, 2027 |
26th March, 2027 to 31st March, 2027 |
50% discount on 2nd room offer is not applicable during peak seasons. i.e. from 1st July to 31st August and from 24th December to 4th January.
Child Meal Policy
Breakfast in restaurant and buffet meals for children aged up to six are complimentary. For children aged six to twelve, buffet meals are charged at 50% of the parent's meal rate. Meals for children above twelve are charged at full price. À la carte meals and In-Room Dining orders will be charged as per the menu.
Spa Policy
The Oberoi Spa is for the exclusive use of our resident guests only.
Facilities & Services
With Our Compliments
Hotel
24 hour business centre with Internet, printer and scanner
International e-newspaper and e-magazine
Foreign currency exchange
Luggage storage
Gymnasium
Car parking
Post cards and stamp for post cards
Swimming pool by the beach
Tennis court, racquet and balls
Daily morning yoga classes (except Sundays)
Wireless internet access in all public areas
Boogie boards
Daily Balinese afternoon tea featuring cultural activities
Shoe polishing facility
Shoe horn
Iron and ironing board
Dental kit (on request)
Shaving kit (on request)
Rooms & Villas
Wifi access in all rooms
In-room tea, coffee, Cappuccino and espresso facility
Daily fruit basket
Safe deposit boxes
Satellite television channels including CNN, HBO, BBC World, CNBC, TV5 (France) & NHK (Japan)
Extra bed (On request)
Beach bag
Slippers
Hair dryer
Bathroom amenities
Turndown services
On Request, Chargeable
Hotel
Oberoi spa with beauty salon
Meeting and conference facilities
Postal and shipping services
The boutique (clothing, jewelry, handicrafts & books)
Airport transfers
Travel agency
Wedding
Restaurant
Bar
Limousine / car rental services
Medical services (in-house clinic and doctor on call)
Baby sitting
Rooms & Suites
Dry cleaning / laundry facilities (same day)
IDD call
Breakfast