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Policies.

Arrival and Departure Policy.

Check in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 1200 Hours Late check-outs are available on request and subject to availability.

A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.

 

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

 

Cancellation Policy.

Guests are requested to cancel reservations within the stipulated period as per the hotel policy. A no-show or late cancellation received shall invite retention including taxes as applicable. The credit card that was authorised while making the reservation will be charged.

As the cancellation policy may differ for some rate offers and room categories from the hotel’s standard cancellation policy, kindly review them carefully while making the reservation.

1st August, 2023 - 30th September, 2023
  • Guaranteed reservation may be cancelled 7 days prior to the date of arrival. Reservations, cancelled within 7 days of arrival date will incur a cancellation fees equivalent to accommodation charge of entire length of stay.
1st October, 2023 – 31st March, 2024
  • Guaranteed reservation may be cancelled 30 days prior to the date of arrival. Reservations, cancelled within 30 days of arrival date will incur a cancellation fees equivalent to accommodation charge of entire length of stay.
 

Child Policy.

One child under 12 years’ age (Deluxe and Luxury room ) and up to two children under 12 years' age (Premier room and Suites) can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room.

Child Meal Policy.

Meals for children up to 6 years are complimentary. For children between 6-12 years, a meal is at 50% of the parent’s meal, and for children above 12 years, meal is at full charge.

 

Spa Policy.

The Oberoi Spa is for the exclusive use of our resident guests only.

 

Facilities & Services

With Our Compliments

Hotel

24-hour concierge service

Fitness centre

Swimming pool

Car parking valet services

Electric Vehicle charging stations

Well appointed airport assistance facility

Money changer

Uniformed security on premises

Internet for up to four devices

Shoe polishing facility

Shoe horn

Slippers

Iron and ironing board

Dental kit

Shaving kit

Left luggage facilities

Rooms & Suites

24-hours personalised butler service

LCD television with satellite channels

Oberoi E'nhance (part of the room stay)

Online multimedia hub in all rooms

Well appointed bathrooms with a basket of ayurvedic toiletries by Forest Essentials

Dual line telephone with voice mail

Electronic safe deposit box

Television in bathroom

Expresso machine and tea coffee maker with condiments (part of room stay)

Turndown services

Steam facility in premier room and suite bathrooms

Choice of financial and international newspapers

 

Chargeable on Request

Hotel

Spa therapies

24-hours laundry services

24-hours doctor on call

The bar

Conference and meeting facilities

Local transportation

Local sightseeing

Independent work stations with teleconferencing and video conferencing facilities

Salon

Baby sitting

Thai restaurant (Rim Naam) and Asian restaurant ( Wabi Sabi)

All day dining at Lapis

Rooms & Suites

Personal bar

In room dining through Oberoi E'hance

Telephone usage

Rooms for guests with special needs

All rooms and suites usage

 
 
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