Policies

Taxes

The nightly room rate mentioned is per room per night.

Applicable Government taxes and other levies are additional.

Taxes may change as per the applicable government guidelines.

Currently the following taxes are applicable:

For nightly room rates above INR 7,500 - 18% Goods and Services Tax (GST)

For nightly room rates upto INR 7,500 - 12% Goods and Services Tax (GST)

GST Identification Number holders can apply for tax input credit. To avail this credit please share, at the time of reservation your Company's GSTIN number and registered address.

Indirect taxes are governed by the GST Act of India. The place of supply will be the city where the hotel is located.

Check-In and Check-Out Policy

Standard check-in time is 14:00 hours.

If you are arriving early in the morning and wish to have the room available upon arrival, we recommend reserving the room from the night prior. Otherwise, early check-in is subject to availability at the time of arrival.

Standard check-out time is 12:00 hours.

If you plan to check out later in the evening, we recommend booking an additional night to ensure room availability until your departure. Late check-out is otherwise subject to availability.

Identification Requirement

As per government regulations, all guests are required to present valid photo identification at the time of check-in. This must be an original, government-issued photo ID. Proof of identity is required for children as well.

For Indian residents, acceptable forms of ID include:

• Passport
• Driving Licence
• Voter ID
• Aadhaar Card

For foreign nationals, a passport and valid Indian visa are mandatory.

Reservation guarantee policy

All bookings must be guaranteed at the time of reservation.

Guarantee can be done by a Credit Card, Advance Payment or approved Travel Agency.

We reserve the right to release non-guaranteed reservations.

Guarantee options:

1 - Request for a payment link at the time of reservation.

You can use this secure web link to pay your room charges in advance. This link is valid for major credit and debit cards and netbanking. Once the advance payment is received, your reservation will be guaranteed.

2- Request for a credit card tokenisation link at the time of reservation.

You can use this secure web link tokenise your credit card. A nominal amount of Rs.10 will be charged to validate your card number and refunded within 4 working days. This link is valid for major credit and debit cards, except American Express and Rupay cards. Once tokenisation is completed, your reservation will be guaranteed. Please pay your entire stay charges directly at the hotel.

3- Bank transfer of advance payment to ICICI Bank in favour of 'EIH LIMITED-OBEROI.

CONTACT CENTRE 000705050468. IFSC code - ICIC0000007. SWIFT Code - ICICINBBCTS

Cash payments above INR 49,999/- require PAN card identification, as per Reserve Bank of India guidelines. Cash payment of INR 2,00,000/- or more will not be accepted as per Section 269ST of the Indian Income Tax Act.

Mandatory Meal Supplement

Mandatory meal supplement may be applicable for stays on Christmas Eve, 24th December and New Year Eve, 31st December.

Christmas Eve Dinner: INR 12,000 + tax per person

Cancellation Policy

Reservations may be cancelled, without any cancellation charge, before the deadline stipulated for the dates booked, in the hotel cancellation policy given below. In case of late cancellation or noshow, the hotel is authorised to charge the applicable cancellation charge, including any taxes and fees on the guarantee received towards the stay. The credit card tokenised or advance paid or travel agent voucher will be charged.

As the cancellation policy may differ for some rate offers and room categories from the hotel’s standard cancellation policy, please review them carefully while making the reservation.

Child Policy

Child Accomodation Policy

Up to two children under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category). The offer is not applicable on the following dates:

Child Meal Policy

Meals for children aged up to six are complimentary when dining from the restaurant buffet. For children aged six to twelve, meals are charged at 50% of the parent's meal plan rate. Meals for children above twelve are charged at full price. À la carte meals and In-Room Dining orders will be charged as per the menu.

Smoking

Smoking is permitted only within smoking rooms and in designated smoking areas. Please let us know if you wish to reserve a smoking room.

Spa Policy

The Oberoi Spa is for the exclusive use of our resident guests only.

Facilities & Services

With Our Compliments

On Request, Chargeable