Feedback Form


Christmas and
New Year Festivities


Arrival and Departure Policy.

Arrival time is 03:00 pm and departure time is 12:00 noon. Early and immediate availability can only be guaranteed by reserving the previous night at applicable room rate.

Late check out until 06:00 pm is charged at 50% of the applicable room rate upon availability. Departures after 06:00 pm are chargeable at full applicable room rate.

If late checkout is requested by the guest directly while in property the public rate will apply and additional cost will be charged to him upon departure.


Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted.

24th October, 2020 - 26th December, 2020
4th January, 2021 - 31st March, 2021
  • 3 days prior to arrival, 1 night penalty charge
27th December, 2020 - 03rd January, 2021
  • 14 days prior to arrival, 100% penalty charge

Child Policy.

Only one child under 12 years' age can be accommodated in the parents' room, with one extra bed at no additional charge. Kindly state your request for extra bed at the time of booking as not all room categories can accommodate an extra bed.

If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.

Should you wish to take a separate room for children below 12 years age, we are pleased to offer the same at 50% price of the parents' room (subject to adequate availability in the same category).

Meals for children up to 6 years are complimentary (applicable on buffet meals or as per the parent’s meal plan, not on à la carte menu). For children between 6-12 years, a meal is at 50% of the parent’s meal, and for children above 12 years, meal is at full charge.


Dress Code

Our dress code during the day is casual and for the evening it is smart casual. Gentlemen are kindly requested to wear long trousers and shirts with sleeves and closed shoes in the evening. Shorts, swimwear and flip flops may not be worn in the Restaurant or Bar after 6.00 p.m.


Smoking Policy

Smoking is permitted in outdoor dining areas of the restaurants and bar. All indoor dining areas will be non-smoking.


Facilities & Services.

With Our Compliments


24-hour Concierge

Outdoor swimming pool

Dedicated butler service available 24 hours


Kids’ Club open throughout the year for children from 4-12 years old

High speed internet for up to four devices


Fitness centre

Rejuvenation room (Sauna and steam room)


Indoor swimming pool, except for the Deluxe rooms

24-hour room service

100% Egyptian cotton bath towels

Cable/Satellite television

Coffee and tea making facilities

Hair dryer

Bathroom amenities

Hypo-allergenic pillows on request

Individually controlled air conditioning

In-room safe

Twice-daily housekeeping service

Wired and Wi-Fi broadband Internet

Daily fresh fruit




On Request, Chargeable


A 24-hour Business centre

Car rental

Beauty salon



Doctor on call

Babysitting service

Airport transfers



Mini bar

Laundry and dry-cleaning

IDD phone

24-hour butler service on request

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