Policies.

Arrival and Departure Policy.

Arrival time is 03:00 pm and departure time is 12:00 noon. Early and immediate availability can only be guaranteed by reserving the previous night at applicable room rate.

Late check out until 06:00 pm is charged at 50% of the applicable room rate upon availability. Departures after 06:00 pm are chargeable at full applicable room rate.

If late checkout is requested by the guest directly while in property the public rate will apply and additional cost will be charged to him upon departure.

 

Guarantee Policy.

All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency. All major credit cards are accepted. Full prepayment is required at the time of reservation.

 
04th November to 20th December, 2019
04th January, to 10th February, 2020
24th April to 30th September, 2020
  • 3 days prior to arrival, 1 night penalty charge
21st December to 26th December, 2019
11th February to 23rd April, 2020
01st October to 31st October, 2019
  • 10 days prior to arrival, 50% penalty charge
27th December, 2019 to 03rdrd January, 2020
  • 30 days prior to arrival, 100% penalty charge
 

Child Policy.

Maximum two children up to 12 years of age can stay in the parents’ room with one extra bed without charge.

If a child is above 12 years of age, a separate room will be required at normal contracted rates.

A minimum age of 18 years is required for a stay at the hotel, unless minors are accompanied by partners or other legal adult guardian.

 

Dress Code

Our dress code during the day is casual and for the evening it is smart casual. Gentlemen are kindly requested to wear long trousers and shirts with sleeves and closed shoes in the evening. Shorts, swimwear and flip flops may not be worn in the Restaurant or Bar after 6.00 p.m.

 

Smoking Policy

Smoking is permitted in outdoor dining areas of the restaurants and bar. All indoor dining areas will be non-smoking.

 

Facilities & Services.

With Our Compliments

Hotel

24-hour Concierge

Outdoor swimming pool

Dedicated butler service available 24 hours

Library

Kids’ Club open throughout the year for children from 4-12 years old

High speed internet for up to four devices

Bicycles

Fitness centre

Rejuvenation room (Sauna and steam room)

Rooms

Indoor swimming pool, except for the Deluxe rooms

24-hour room service

100% Egyptian cotton bath towels

Cable/Satellite television

Coffee and tea making facilities

Hair dryer

Bathroom amenities

Hypo-allergenic pillows on request

Individually controlled air conditioning

In-room safe

Twice-daily housekeeping service

Wired and Wi-Fi broadband Internet

Daily fresh fruit

Robes

Slippers

 

On Request, Chargeable

Hotel

A 24-hour Business centre

Car rental

Beauty salon

Boutique

Laundry

Doctor on call

Babysitting service

Airport transfers

Excursions

Rooms

Mini bar

Laundry and dry-cleaning

IDD phone

24-hour butler service on request

 
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